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CONTACT/FAQ
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Below FAQ are some common concerns of our clients before purchasing. example@example.com
Returns, Guarantees & Delivery
Q: “When can I expect the refund for my online order that was cancelled?”
The refund timeline for an Online order is 7-14 business days from the date of refund issued.
Q: “Can I cancel the order once placed, is the refund immediate?”
One can cancel the order via the link received on the order confirmation. Alternatively, you can connect with us on the Toll-free number +1 (090) 123-456 for further assistance.
Q: “How do I use my promo code?”
Enter your code at the checkout, exactly as it appears.
NOTE: Your code may have a minimum spend (which does not include delivery costs).
Q: “Is there a way I can track my complaint online?”
You can contact our Customer support team through call/chat or email with a complaint reference id shared and we can help you better.
Q: “I would like to expedite the delivery, is it feasible?”
Customers cannot prepone the delivery from the date of delivery. However, they can extend the date of delivery on availability of slots.
Services
Q: “Can I know the exact time of delivery?”
At this point in time, we don’t have an option to choose a specific slot for delivery. Transport service providers ideally reach the customer to communicate on their time of arrival.
Q: “How do I check stock availability?”
Every effort is made to maintain the availability of products, but due to popularity some items may not always be available. You can check stock availability on the product information pages.
Q: “Why are some pieces out of stock?”
Like many retailers, we’re experiencing some challenges with our supply owing to COVID and are therefore experiencing some availability issues.
We’re working hard to get products back onto our shelves. Our team can also help you with alternatives in making a purchase, please contact us on +1 (090) 123-456
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